Terms and Conditions

Welcome to QFlooring.com. QFlooring.com is a MCI Co. and is owned and operated by MCI. QFlooring provides a web site located on the Internet at http://www.QFlooring.com (the “Site”) that allows customers to buy natural stone and related products.
Copyright

All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations and software, is the property of QFlooring.com or its content suppliers and is protected by United States and international copyright laws.
Return Policy

To return products, customers must notify QFlooring with-in a 5-day period from delivery. Shipments are eligible for return if 1) the product is materially different than samples provided by QFlooring or 2) the quality of the product does not meet industry standards. Stone is a product of nature and variation in color and veining may exist and are considered part of the characteristic of the stone. Products should be selected carefully with an understanding of the consistency in the color and veining. Returns will be subject to a 25% restocking fee plus related freight charges. Material that is returned must be packaged for pick up the same way it was received and unused. Samples are not eligible for return.
Damaged Goods Policy

QFlooring ensures and guarantees delivery of the material in good condition. Damaged or missing material will be replaced by QFlooring. Customers are required to inspect the material upon receipt and make any claims for damage or missing product on the Bill of Lading provided by the driver at the point of delivery. In the event of damaged goods arriving, it is important to retain any damaged material on the premises to provide time for an insurance adjuster to inspect the product. Please make sure to take several digital pictures. Please allow about 10%-15% of breakage for the natural stone materials especially Slate Stones. Also, allow about 10%-15% extra usage if the tiles will be installed in a diagonal or a non-regular pattern.
Customer Eligibility

Our services are available only to individuals who can form a legally binding contract under applicable law. Without limiting the foregoing, our services are not available to minors. We may refuse to accept a purchase order in our sole discretion.
License and Site Access

QFlooring.com grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written approval from Q Flooring .com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, images, descriptions, or prices; or any use of data mining, robots, or similar data gathering and extraction tools. This Site, or any portion of this Site, may not be reproduced, sold, copied, or otherwise exploited for any commercial purpose without prior written approval from QFlooring.com. You may not use QFlooring’s name, logo or other proprietary graphics as without prior written approval from QFlooring.com. You are granted a limited, revocable right to create a hyperlink to the home page of QFlooring.com, so long as the link does not portray the products and services of QFlooring.com in a false, misleading or derogatory manner.
Limitation of Liability and Disclaimer of Warranty

THIS SITE IS PROVIDED BY QFlooring.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. QFlooring.com MAKES NO REPRESENTATION OR CONDITION, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE, OR INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICUAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. QFlooring.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM QFLOORING.COM ARE ERROR-FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. QFlooring.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Disputes

Any dispute relating in any way to your visit to QFlooring.com or to products you purchase through QFlooring.com shall be submitted to confidential arbitration in Arlington, Virginia, except that, to the extent you have in any manner violated or threatened to violate the intellectual property rights of QFlooring.com, QFlooring.com may seek injunctive or other appropriate relief in any state or federal court in Ohio. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Payment Methods

QFlooring wants to make the payment process as simple as possible, therefore, we provide you with a number of different methods of payment. These are described below, however, should you have any questions; please email us at [email protected]
Credit Cards

We accept American Express, MasterCard, VISA and Discover credit cards securely online. Maximum amount allowed is $3,000. *Special Note* — Because Specials are time critical you will be allowed to reserve any of the specials using your credit card. Final payment for Specials exceeding $3,000 must be by means of wire-transfer. Specials will not be shipped prior to receipt of wire transfer-funds. Ensuring the security of our customer’s personal information, including credit card data, is a major concern. We utilize Secure Sockets Layer (SSL) Encryption, this means that no one can intercept or view the data as it is transferred to our database.

Your credit card information is never sent over the Internet via e-mail; it is retrieved from our secure directory via an encrypted, password protected connection which adds another level of security to the process.
Wire-Transfer

We accept wire-transfers from all banks. Your local bank will be able to provide the wire-transfer service but you must provide them with the following information,

Payment is to be wired to: QFlooring.Com
Day Air Credit Union
9655 Dayton-Lebanon Pike,
Centerville, Ohio (Route 48)
(937) 619-0143.

The total transferred must include shipping cost. Delay in shipping your order may occur if the wire-transfer received is different from the order total amount. Wire-transfer may take 1-2 business days to confirm. It must be confirmed by our bank before shipping can take place.
Cashiers Check

Cashiers checks are gladly accepted and orders are placed immediately upon receipt.
Personal or Business Checks

We are happy to accept your personal or business check but please be aware that orders will not be placed or shipped until funds have cleared. This process generally takes 48 hours once we receive the check however, it can take up to 10 business days for funds to clear.